Nedbank: Branch Administrator

Role And Responsibilities: 

• Build and maintain sound relationships with both internal and external stakeholders by maintaining a high level of service to all stakeholders.
• Establish and maintain professional relationships with Head Office by leveraging off support to them and ensuring that service is delivered in line with expectations and within compliance.
• Ensure customer needs are understood and met through regular interaction; attend to their complaints promptly; meet deadlines and follow all instructions correctly.
• Establish and maintain sound working relationships with the team by operating as an active team member.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate in and support corporate social responsibility initiatives for the achievement of key business strategies.
• Identify and recommend opportunities to enhance processes; systems and policies and support the implementation of new processes; policies and systems.
• Keep abreast of legislation and other industry changes that impact the role by reading the relevant newsletters; websites and attending sessions.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with the team and stakeholders.
• Improve personal capability and stay abreast of developments in the field of expertise by identifying training courses and career progression for self through input and feedback from managers
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.

Requirements:

• Matric / Grade 12 / National Senior Certificate

• Relevant Business Diploma/Degree

Knowledge Of: