Nedbank: Debt Collector (×2)

Location: Sandton

Key Responsibilities:

• Ensure internal and external stakeholders perform within agreed turnaround time and Service Level Agreements by monitoring the accounts.
• Rehabilitate accounts by contacting, negotiating, concluding, and monitoring arrangements with clients and authorized third parties.
• Reduce and manage impairments and credit loss ratio by applying the appropriate actions including drawing daily reports and distributing them to relevant stakeholders.
• As a debt collector, the successful candidate must maintain client satisfaction by responding to general queries on risk or arrears timeously.
• Contribute to team dynamics by sharing knowledge and ideas.
• Build and maintain business relationships with internal and external stakeholders by sharing performance expectations.
• Ensure client account status are correct by checking the account history details on the system.
• Keep the customer profile updated by a site visit, send letters, and statements, and attach proof on the profile.
• Prioritize customer accounts by grading all accounts into risk categories and age analysis.

Debt Collectors’ Additional Responsibilities:

• Minimize potential loss to the bank by implementing the collection process and strategy.
• Ensure to comply with policies, procedures, and regulations by following prescribed processes and mandates.
• Notify clients of dormant /excess or arrears accounts by preparing and sending relevant correspondence.
• Outline progress and planned actions for the forthcoming month by meeting with stakeholders monthly.
• Escalate high-risk matters (liquidation, deceased estates, alienation, debt review, bad debt write-off, business rescue, arrear accounts, etc..) by distributing to relevant stakeholders.
• Improve workflow and time management efficiencies by proactive planning and implementing the credit control process
• Keep abreast of legislation and other industry changes that impact one role by reading the relevant newsletters, and websites and attending sessions.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with the team and stakeholders.
• Improve personal capability and stay abreast of developments in the field of expertise by identifying training courses and career progression for self through input and feedback from managers
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with the team.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate in and support corporate social responsibility initiatives for the achievement of key business strategies.
• Identify and recommend opportunities to enhance processes, systems, and policies and support the implementation of new processes, policies, and systems.

Qualifications:

• Matric / Grade 12 / National Senior Certificate a must
• Certificate: Credit Management and advantage
• 1 – 2 years of experience in credit collections is a must
• Banking knowledge
• Business terms and definitions
• Data analysis
• Governance, Risk, and Controls
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Negotiation skills
• Product Knowledge
• Relevant Nedbank Human Resources policies and practices
• Administrative procedures and system

Debt Collectors’ Critical Skills:

• Sharing information in different ways to increase internal stakeholders’ understanding
• Communicating internally
• Managing costs against a budget
• Knowledge of account restructuring
• Capturing data
• Checking accuracy of reports and records
• Managing and monitoring internal customer expectations
• Reconciliation statements
• Managing customer expectations
• The debt collector must be comfortable with working in a fast passed environment

If you qualify for this position, kindly upload your Curriculum Vitae on:  https://jobs.nedbank.co.za/job/Johannesburg-Night-Shift-Collections-Agent/791596901/