Nedbank is looking for debt collectors to recover debt and assets by following internal and legal processes and procedures resulting in reduced costs and losses for the bank.
Closing Date: 12 April 2022
Department: Nedbank Business Banking and Retail – Credit Collection
Location: Sandton
Position: Night Shift Collections Agent (× 2 )
Key Responsibilities:
- Ensure internal and external stakeholders perform within agreed turnaround time and Service Level Agreements by monitoring the accounts.
- Rehabilitate accounts by contacting, negotiating, concluding, and monitoring arrangements with clients and authorized third parties.
- Reduce and manage impairments and credit loss ratio by applying the appropriate actions including drawing daily reports and distributing them to relevant stakeholders.
- As a debt collector, the successful candidate must maintain client satisfaction by responding to general queries on risk or arrears timeously.
- Contribute to team dynamics by sharing knowledge and ideas.
- Build and maintain business relationships with internal and external stakeholders by sharing performance expectations.
- Ensure client account status are correct by checking the account history details on the system.
- Keep the customer profile updated by a site visit, send letters, and statements, and attach proof on the profile.
- Prioritize customer accounts by grading all accounts into risk categories and age analysis.
Debt Collectors’ Additional Responsibilities:
- Minimize potential loss to the bank by implementing the collection process and strategy.
- Ensure to comply with policies, procedures, and regulations by following prescribed processes and mandates.
- Notify clients of dormant /excess or arrears accounts by preparing and sending relevant correspondence.
- Outline progress and planned actions for the forthcoming month by meeting with stakeholders monthly.
- Escalate high-risk matters (liquidation, deceased estates, alienation, debt review, bad debt write-off, business rescue, arrear accounts, etc..) by distributing to relevant stakeholders.
- Improve workflow and time management efficiencies by proactive planning and implementing the credit control process
- Keep abreast of legislation and other industry changes that impact one role by reading the relevant newsletters, and websites and attending sessions.
- Understand and embrace the Nedbank vision and demonstrate the values through interaction with the team and stakeholders.
- Improve personal capability and stay abreast of developments in the field of expertise by identifying training courses and career progression for self through input and feedback from managers
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
- Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with the team.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
- Participate in and support corporate social responsibility initiatives for the achievement of key business strategies.
- Identify and recommend opportunities to enhance processes, systems, and policies and support the implementation of new processes, policies, and systems.
Qualifications:
- Matric / Grade 12 / National Senior Certificate a must
- Certificate: Credit Management and advantage
- 1 – 2 years of experience in credit collections is a must
- Banking knowledge
- Business terms and definitions
- Data analysis
- Governance, Risk, and Controls
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Negotiation skills
- Product Knowledge
- Relevant Nedbank Human Resources policies and practices
- Administrative procedures and system
Debt Collectors’ Critical Skills:
- Sharing information in different ways to increase internal stakeholders’ understanding
- Communicating internally
- Managing costs against a budget
- Knowledge of account restructuring
- Capturing data
- Checking accuracy of reports and records
- Managing and monitoring internal customer expectations
- Reconciliation statements
- Managing customer expectations
- The debt collector must be comfortable with working in a fast passed environment
If you qualify for this position, kindly upload your Curriculum Vitae on: https://jobs.nedbank.co.za/job/Johannesburg-Night-Shift-Collections-Agent/791596901/
