Airport Vacancies (Only Matric Required)

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Menzies Aviation South Africa seeks to employ a ticketing agent in its Ticketing Department and a lounge frontline in its Umphala Lounge Department.

Locations: Durban and Johannesburg

Closing Date: July 26th, 2022

Ticketing Agent

The successful candidate will be based at Menzies Aviation South Africa, at OR Tambo Airport in Kempton Park, Johannesburg. This is a temporary position and only Matric is required.

Reference Number: JNB-TA-587

Requirements:

Matric (Grade 12) certificate or equivalent
Computer literacy
Excellent communication skills (written and verbal)
Good interpersonal skills
Customer care orientation (good customer service skills)
Prior ticketing experience with knowledge of various airline systems is essential.

Duties And Responsibilities:

Work on reservation systems for different airlines.
Resolve problems effectively, efficiently, and timeously.
Reconcile sale reports.
Ensure that all the money that has been collected is secured and banked within two hours of departure.
Daily updating of flight files.
Reconciliation and ordering of stock.

Additional Responsibilities:

Ensure on-time performance as per rostered times and airline requirements.
Comply with the Company’s and airport’s authority on safety and security regulations.
Ensure that adequate preparations are made in case of denied boardings.
Re-booking of all passengers before actual arrival, delayed, disrupted incoming and outgoing flights, and making hotel bookings and transportation arrangements for these passengers.
Ensure that all the information communicated by the company, client and airport authority is always read, understood and acknowledged by a signature.
Preparation in case of DBC (availability of flights, hotel and transportation) and DBC payments.

Lounge Frontliner

The successful candidate will be based at Menzies Aviation in Durban at the Department of Umphala Lounge. This is a permanent position.

Reference Number: DUR-LFL-51

Requirements:

Grade 12 (Matric) or equivalent
Computer skills
Excellent communication skills
Good interpersonal relations
Good customer care orientation
Team player

Duties And Responsibilities:

Welcome all passengers in a professional and friendly manner
Be an ambassador in the company
Adhere to all health and safety regulations
Complete flight lists for all airlines
Ensure that all procedures and requirements are followed
Perform general administrative duties, filing statistics and documents
Daily maintenance of lights and equipment liaise with service providers
Receive all deliveries as per the supervisor’s requests, check stock and follow all procedures and correctly file the paperwork
Time management for lounge attendants
Ensure that fridges are packed and that food is correctly displayed
Inspect the lounge before opening throughout the shift to check that it is clean, neat, and tidy
Ensure that equipment is turned On/Off as required and that the coffee machine is always clean.