Truworths Call Centre Agents

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Truworths seeks to employ call centre agents in its Credit Service Departments. The minimum requirement for these positions is Matric, wherein in some cases, a tertiary qualification will be an added advantage.

1. Title: Debt Collector

Reference Number: TRU220617-1

Closing Date: August 25th, 2022

Location: Pretoria, Gauteng

Requirements:

Must have a Matric certificate or equivalent.
Computer literacy in Microsoft Word and Excel.
Multi-lingual beneficial.
Must have strong negotiation skills, be punctual, eager to learn new skills, patient, and tolerant.
The successful debt collector must be focused and can concentrate for long periods.
Must be persistent, assertive, and can work in a competitive and stressful environment.
Must be willing to work in a fast-paced environment, and be honest and trustworthy.
Previous working experience as a debt collector will be an added advantage.

Duties And Responsibilities:

Advises customer (the debtor) of total due amount (arrears and installment due).
Confirm salary date and ensure correlations between salary date, PTP date and date last paid.
Advise customer of the relevant consequences of non-payment or benefits of making payment.
Negotiate for total due/Multiple PTPs.
Offer the option to pay via credit card and explain the benefits of paying via credit card.
Offer a debit order and explain the benefits of a debit order payment.
Ensure that all info is updated correctly and correct action codes are used.

How To Apply:

Please visit Truworths Debt Collector Vacancy to apply.

2. Title: Recoveries Liason – Credit Clerk

Reference Number: TRU220627-1

Closing Date: August 23rd, 2022

Location: Cape Town, Western Cape

Requirements:

Clear credit and criminal record
At least two years of work experience in a similar role.
Call Centre (customer service, collections, and/or sales) experience.
Understanding of Debt Review and Sequestration process, Vision, CAS experience, and the ability to speak an African language will be an added advantage.
Must be computer literate, and have excellent customer service and telephonic communication skills.

Summary of Duties And Responsibilities:

Resolve email and telephonic queries from internal and external stakeholders, as well as customers, which relate to any account outsourced for collection or recovery.
Ensure customer account records and internal systems are timeously and accurately maintained.
Identify and escalate problematic queries timeously.
Action workflow queues promptly and appropriately.

How To Apply:

Please visit Truworths-Recoveries Liason Credit Clerk Vacancy

Please Note: Applications sent to Sasa-vacancies will not reach the hiring employer. Do NOT send any application to Sasa-vacancies. Use the options listed above.

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