Sassa Call Centre Agents

Read Time:1 Minute, 58 Second

Sassa Call Centre Agents: The South African Social Security Agency seeks to employ call centre agents in its Head Office in Pretoria. No experience is necessary for this vacancy, and Grade 12 is the minimum requirement.

Location: Sassa Head Office, Pretoria

Reference Number: SAS 28/09/2022-02)

Contract: Permanent

Salary: R14 692, 50 – R17 306, 75 per month (excluding benefits)

Closing Date: October 11th, 2022

Sassa Call Centre Agents Minimum Requirements:

Interested applicants must be in possession of Grade 12/Matric certificate or equivalent (NQF level 4)
No experience is required, but 1 year working experience in a Call Centre Complaints Management will be an added advantage.
Computer literacy is essential
Fluency in IsiZulu and Afrikaans will
be added advantage

Sassa Call Centre Agents Duties And Responsibilities:

Successful candidates will handle all Receiving and placing of calls.
Registration and escalating of incoming calls for instance capturing data on the Customer Care Application system.
Investigating and provide feedback.
Updating of information on the Integrated Customer Care Application System.
Monitor and follow up on requests that have been sent to back office and responsible
managers.
Attending to e-mail enquiries.
Provide customer education and Direct calls to the relevant officials to ensure that client needs are attended to.

How to Apply:

For more information on this vacancy, please Sassa Official Website and download the Head Office vacancies pdf.

All application for the above position must be sent to pamapplications@sassa.gov.za

If you have any enquiries, please contact Ms Pamela Tshefu on 012 400 2264

Please Note: Interested applicants who meet the minimum requirements interested should send their Curriculum Vitae and completed New Z83 form quoting the relevant reference number and job title on the subject heading of the email.

Only shortlisted candidates will be required to submit copies of their Identity Documents and qualification. Should you not be contacted within 3 months after the closing date, kindly consider your application as unssuccessful.

IMPORTANT: Any applications sent to Sasa-vacancies admin will not reach the South African Social Security Agency. Sasa-vacancies lists verified job posts from the government and different companies to make them easier to find but it is not a recruiting agency.

Sasa-vacancies is free to use. No fee of any kind is required to access any of the positions listed on the site.

Car Sales Consultants

Standard Bank Consultants