Homechoice Call Centre Agents

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Homechoice Call Centre Agents: Homechoice seeks to employ Call Centre agents who will be responsible for collecting outstanding debts from customers telephonically. Successful candidates will assist in reducing the risk of write-offs, minimize bad debts, and rehabilitate delinquent clients.

Job Title: FinChoice Call Centre Agent

Reference Number: HCH-2183

Job Type: Permanent

Number of Positions: 3

Location: Southern Surburbs

Closing Date: Not Stated (Applications close as soon as the vacancies have been filled)

Homechoice Call Centre Agents Minimum Requirements:

Applicants must be in possession of a Grade 12 certificate Or equivalent (NQF level 4)
Have at least one year working experience in a call centre environment (collections).
Excellent communication skills in English (written and verbal) and telephone etiquette.
Clear credit amd criminal record.
Willing to work shifts, during weekends and public holidays.
Computer literacy (Microsoft Word and Excel, email and internet).
Work well independently and in a team.
Interpersonal relations and listening skills.
Energetic, result-driven and attention to detail.
Organized, results-orientated and performance driven.

Duties And Responsibilities:

Contact customers whose accounts are delinquent (60 to 90 days) within 30 days so to collect and minimize bad-debts.
Educate customers on their payment profile and obtain a promise to pay from customers.
Using a polite, friendly, and professional approach, negotiate with customers ensuring that the business-customer relationship is not tarnished.
Relay the correct information to customers and accurately capture all customer details and agreements onto the system.
Following the call script, negotiate payments from customers within dialer time and meet departmental KPA targets.
Achieve the daily collections target.

Additional Duties:

Complete Lost Time Sheets daily.
Adhere to company processes, systems, policies and procedures.
Constantly and proactively look for ways to improve efficiencies through performance, communications, procedures and systems.

Apply Here: Homechoice Jobs

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