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FNB ATM Assistants: First National Bank invites interested applicants to apply for the FNB Customer Experience Champion position. The successful candidate will be based at a FNB branch and will be responsible for improving customer experience while they are visiting the bank.
As an employment Equity Employer, FNB encourages individuals living with disabilities to apply.
Job Title: Customer Experience Champion
Reference Number: IRC244181
Location: FNB POP Branch Delivery, Bridge City
Closing Date: May 3rd, 2023
FNB ATM Assistants Minimum Requirements:
- Applicants must be in possession of a Grade 12 certificate. A relevant NQF level 5 qualification will be an added advantage.
- Customer service skills.
- Good communication skills (written and verbal)
- Minimum of 1 to 3 years of previous work experience in a retail environment.
- Willing to work shifts and on weekends.
- Interpersonal relations, team player.
- Clear criminal amd credit record.
Duties And Responsibilities:
- Welcome customers into the bank and provide them with excellent customer service
- Understand customer requirements and direct them to the correct service channels as per their banking and financial needs.
- Manage customer waiting experience by ensuring that the queue flows within the bank.
- Direct customers to self-service and e-channels as per their requirements.
- Ensure operational excellence through the delivery of work processes according to defined quality standards
- Prevent complaints by identifying customers that need additional assistance on alternatives digital channels.
- Adhere to quality service standards and contribute to teamwork.
- Contribute to cost efficiencies through utilizing work related resources.
- Build and maintain stakeholder relationships.
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[…] FNB ATM Assistants Job Applications […]
I would really like to apply for these position as I did exceptionally well with my grade 12 I think this position with suit me well as education is installed within me.