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MTN Customer Services Consultants – Join a hard-working and energetic team of MTN, where a vibrant team meets exceptional customer service.
MTN Global Graduate Development Programme
The IT and Telecommunications company is searching for dedicated Customer Services Consultants to provide support to customers and manage operations in store. Interested applicants must be in possession of a Matric Certiticate to qualify.
Job Title: Representative – Customer Services Commercial Operations
Reference Number: 3658
Location: Various
Salary: To Be Communicated
Benefits: Employee Discounts
Closing Date: November 20th, 2023 before 5 p.m
MTN Customer Services Consultants – Minimim Requirements:
- Grade 12/Matric or equivalent
- Fluent in English (Good communication skills)
- Problem-solver and solution provider
- Customer service skills in a fast-paced environment
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- Strong interpersonal skills
- Sales-oriented mindset and results achiever
- Accountability, integtity, professionalism, and quality enabler
- Emotional intelligence and organized
- Previous work experience in a similar role will be an added advantage
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Duties And Responsibilities:
- Provide product information and manage stock in store
- Address customer enquiries and resolve issues
- Meet sales targets
- Promote products and services
- Ensure customers have a seamless experience in MTN store
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- Manage and account for all cash
- Conduct system transactions
- Repair customer cellphones (where applicable)
- Manage shortages
- Maintain records of customer interactions
