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Liberty – Call Centre Agents: Financial Services Provider Liberty is looking for self-motivated applicants that have excellent customer services skills to apply for Call Centre Agent positions.
Department Of Roads & Transport: Learnership Programmes
The successful candidates will be accountable for their own work, sell financial products, and ensure that targets are met.
Job Title: Call Centre Sales Agent
Location: Western Cape
Closing Date: Not Stated
Liberty – Call Centre Sales Agent – Minimum Requirements:
- National senior certificate (Grade 12)
- Further Education and Training Certificate (FETC) [NQF Level 04] in Office Administration
- Time management skills
- Accountable for own work
- Communication and customer service skills
- Problem-solver
- Able to handle difficult calls
Momentum – Distribution Services Internship
- Telephone etiquette
- Ability to persuade
- Interersonal relations and team player
- Previous work experience in a similar environment advantageous
Duties and Responsibilities
- Identify issues ahead of time and implement solutions
- Adapting priorities based on a predefined plan
- Candidates will responsible for aligning and integrating their own administrative support tasks
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- Perform activities in accordance to required response time
- Deal with customer queries and concerns
- Able to apply known solutions and deal with more difficult problems
- Achieve monthly targets
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- Receive inbound calls and make outbound calls in a professional manner
- Identify and rectify risks, escalating them when necessary
- Adhere to set prodedures and policies