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Truworths – Call Centre Operators – Truworths is searching for candidates who are unemployed and can be able to engage with customers. Interested applicants must have a Grade 12 certificate or equivalent qualification.

Submit Your CV At Mr Price – All Provinces

Successful candidates will be responsible for advising customers on unpaid accounts, and dealing with inbound and outbound calls.

Job Title: Call Centre Operator

Job Type:  Permanent

Location: Western Cape , Cape Town

Closing Date:  18 November 2023

Truworths – Call Centre Operators-  Minimum Requirements

  •  Matric or equivalent qualification
  • Previous relevant job experience advantageous
  • Computer literacy (Microsoft Excel)

Retail Stores Seasonal Job Opportunities

  • Problem-solving skills
  • Customer-centric and interpersonal skills
  • Attention to detail and telephone etiquette
  • Professional, friendly, persuasive

Duties and Responsibilitie:

  • Answer inbound calls and make outbound calls
  • Contact customers to discuss overdue payments
  • Negotiate and setup payment arrangements
  • Update customer information, and maintaining records of communication

Standard Bank Learnership Programme

  • Advice customers in the terms and conditions of purchasing items on debt accounts
  • Educating the Customer – education with regards to benefits of payment NCA, Fashion Delivery Service and consequences of non-payment

Capitec Customer Service Agents

  • Resolve customer inquiries or concerns related to debt
  • Follow Truworths guidelines in debt collection practices
  • Adhere to Truworths policies and industry regulations.

APPLY HERE 

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