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FNB Call Centre Agents- FNB seeks to recruit candidates that have good communication skills, who are in possession of a Grade 12 senior certificate, and are team players as call centre agents.
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The successful applicants will carry the responsibility of answering calls about the product, providing customer support while rendering services to clients.
As per the bank’s policy, candidates will be provided with training related to product knowledge, compliance, and resolving customer complaints or any issues related to their bank accounts.
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Job Title: FNB Call Centre Agent
Contract type: Part-time
Closing Date: 31/01/24
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FNB Call Centre Agent Minimum Requirements:
- Grade 12 matric certificate
- 1-3 years work experience in insurance call centre
- Good communication skills in English
- Product knowledge
- Marketing skills
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- Problem-solving skills
- Interpersonal skills
- Telephone etiquette
- Computer literacy
Duties and Responsibilities
- Assist clients with account-related queries
- Handle and resolve client queries and complaints
- Adhere to standard operating procedures to ensure customer needs and business objectives are met
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- Assist clients with online banking and any other self-service channel queries
- Identify opportunities to promote any bank product to clients
- Coordinate with other department to ensure smooth operation
