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eNCA: Customer Care Agents – eNCAnews invites interested applicants to apply for a Customer Care Agent position. The successful candidate will be responsible for assisting eMedia customers on multiple platforms with product queries like Openview, etv, eVOD, and Ultraview.
Furthermore, the candidate will be required to resolve and respond to customer complaints, comments and suggestions.
Location : JHB North
Reference Number: etv124
Industry: Call Centre
Salary: Not Disclosed
Closing Date: Not Stated
eNCA: Customer Care Agents – Job Requirements:
- Must have passed Grade 12
- A minimum of 1-year previous experience a plus
- Basic computer literacy
- Time management skills and self-leadership
- Ability to manage relationships
Nedbank: March 2024 Grade 12 Jobs (All Provinces)
- Problem solving, organizing and planning skills
- Decision making and mentoring skills
- Interpersonal relations
- Persuasive and assertive
- Work well under pressure
- Good communication skills
Duties And Responsibilities:
- Provide advice to customers about Openview and other eMedia related products.
- Promote the e and Openview brand names and loyalty to the brand through excellent service delivery.
Truworths Call Centre Training & Job Placement
- Meet a minimum of 85 customer contacts per month.
- Manage call volumes and on the floor time efficiently.
- Maintain a call handling time of 4:30-5:00 minutes.
- Capture customer interaction ononto the CRM system.
- Provide exceptional service to customers.
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