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How To Apply For Call Centre Jobs: A lot of Call Centres accept online applications from applicants who wish to work as Call Centre Agents.
Before one dives in into applying for a job post in a Call Centre, it is important to understand the job role and its requirements.
How To Apply For Call Centre Jobs – Job Requirements:
In an inbound call centre, for example in the telecommunications industry, there is outbound and inbound calls. Incoming calls from customers are called “Inbound”. The agents have to deal with customer queries and concerns.
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With outbound calls, agents can be collecting debts or selling products to customers.
Call Centres seek to employ candidates with telephone etiquette and customer service skills, therefore previous experience in a customer related role is always a plus.
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Candidates should also be able to operate a computer, have good communication skills, interpersonal relations and problem-solving skills.
Furthermore, they must work well in a team, be willing to work various shifts, on weekends and public holidays.
Duties And Responsibilities:
The duties of call centre agents include solving customer queries, providing assistance, and ensuring that customer complaints are dealt with effectively and efficiently.
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Furthermore, agents must update customer information in the database, transfer calls to supervisors, and handle call volumes.
In an outbound call centre, agents must upsell whilst adhering to the company’s predefined script.
How To Apply For Call Centre Jobs:
A lot of clothing retail stores offer credit, thus need agents to work as Debt Collectors.
To apply, visit their career portals. A few have been listed below:
Call Centre Training & Job Placement
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