SACAA Customer Service Training Programme (With Stipend): The South African Civil Aviation Authority (SACAA) has opened applications for its Customer Service Training Programme, offering an excellent opportunity for unemployed graduates who are interested in gaining experience in a professional customer service environment.
This programme is ideal for individuals who enjoy working with people, communicating clearly, and providing support in a structured office setting.
This opportunity is not a sales or telesales job. Instead, it focuses on customer service and public support within SACAA’s contact centre environment.
What Is the SACAA Customer Service Training Programme?
The SACAA Customer Service Training Programme is a structured trainee opportunity designed to equip participants with practical customer service skills while they gain real workplace experience.
Successful candidates will be trained to handle customer enquiries through various communication channels, including telephone calls, emails, and online platforms.
Participants will receive on-the-job training and exposure to professional systems used to record and manage customer enquiries. A stipend is provided for the duration of the programme, making it suitable for unemployed graduates seeking work experience.
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What Is the SACAA Customer Service Training Programme?
The SACAA Customer Service Training Programme is a structured trainee opportunity designed to equip participants with practical customer service skills while they gain real workplace experience.
Successful candidates will be trained to handle customer enquiries through various communication channels, including telephone calls, emails, and online platforms.
Participants will receive on-the-job training and exposure to professional systems used to record and manage customer enquiries. A stipend is provided for the duration of the programme, making it suitable for unemployed graduates seeking work experience.
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Key Responsibilities
During the programme, trainees will be expected to:
- Respond to customer enquiries via phone calls, emails, and digital platforms
- Provide accurate information and professional assistance to the public
- Capture and update customer interactions on internal systems
- Route or escalate complex queries to relevant departments
- Maintain high standards of customer service and professionalism
- Participate in training sessions and team activities
This role focuses on service delivery, not selling products or cold calling.
Who Should Apply?
This programme is aimed at graduates who have completed a National Diploma or Degree (NQF Level 6 or 7) in fields such as:
- Marketing
- Communications
- Business Administration
- Consumer Studies
- Management Studies
- Or a related qualification
Previous customer service or contact centre experience is advantageous but not compulsory. Strong communication skills, computer literacy, and a willingness to learn are essential.
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Is This a Call Centre Learnership?
No. This is not a SETA-funded learnership and it is not a typical call centre job. It is a customer service training programme within a contact centre environment. Unlike traditional call centres that focus mainly on phone calls, a contact centre handles multiple communication channels and requires strong administrative and communication skills.
Location and Closing Date
The programme is based in Centurion, Gauteng.
Interested candidates are encouraged to apply before the closing date, as late applications may not be considered.
How to Apply
Applications must be submitted online via the official application link provided on the job listing. Applicants should ensure that all required documents are uploaded and that their information is accurate.
